Nervous making phone calls?

I just started a new job today in nyc. I moved to NY in July, so I’m glad I at least got a job in 2 months time. My job is basically to call companies that spend $1 million or more on their brands and to verify contact information and things of that nature. I didn’t have to make any calls today, just observe, but I’m nervous as h*ll about having to do it tomorrow. I feel a little intimidated since I’ll be calling important people at companies like Coca cola, etc. I really need tips on how to get over my phone nervousness/anxiety. I’m not nervous on the phone when I talk to people in a casual manner, just when it’s for business purposes. How can I get over my phone anxiety and if you had the problem, what worked for you?

So you observed, right? What did you learn? There is an old joke in NYC, that goes like this: “How do you get to Carnegie Hall?”…..”Practice, man, practice”.

Spend tonight practicing. Call a friend back home, and ask him or her to be the exec at Coke, and practice. You aren’t calling to sell anything, just ask questions.

1. Thank them for answering or returning your call.
2. Acknowedge that their time is valuable and you won’t take much of it, but that your task is important and will help your firm service them better.
3. Do like the other answer said, and make sure they can hear the smile in your voice.

SLYDIAL – Phone Anxiety

Lady On Phone 1919 Photo Mugs Lady uses a candlestick telephone to receive congratulations on her husbands knighthood which she thinks will raise their status with the servants…..

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